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First Standard Bank - Privacy Information
11/04/2009
Please read this Privacy Policy carefully since it is intended to give you important information about how First Standard Bank collects and uses the personal information we obtain about you. This privacy notice applies to you (or to your legal representative) only if you are an individual who obtains or has obtained a financial product or service from First Standard Bank that is to be used primarily for personal, family or household purposes.
We recognize, respect and protect the personal privacy
rights of all our customers. We realize
that our customers entrust us with personal information, and it is our policy
to maintain our customers’ information in a confidential manner. We are committed to providing a high level
of security and privacy regarding the collection and use of our customers’
personal information, as well as personal information of all consumers who
visit our bank or website. This Notice
only applies to First Standard Bank’s consumer customers.
First Standard Bank does not sell or share any information with financial or non-financial marketers who may want to offer you their own products and services. You don’t need to take any action for this benefit.
We hold our employees to appropriate standards of conduct to help ensure the confidentiality of personal information. We restrict access to personal information about you to those persons who need to know that information in order to service your account or provide you with products and services.
We protect personal information we collect about you by maintaining physical, electronic and procedural safeguards that comply with federal standards to guard your information. Third parties who have access to personal information must agree to follow appropriate standards of security and confidentiality.
First Standard Bank, we respect your privacy. We believe that respecting your privacy, along with protecting your financial assets, are two of our most important obligations to you. This is why we are pleased to provide you with this privacy notice so that we can show you how we handle your personal information.
How We Protect and Use Customer Information
We begin by safeguarding the security and integrity of customer information. We are committed to protecting the security and integrity of customer information through procedures and technology designed for this purpose. For example:
- We limit employee access to customer information to those who have a business reason to know this information. Employees are required to honor our code of conduct, which includes standards to protect customer confidentiality. They are subject to disciplinary action if they fail to do so.
- We maintain policies and procedures covering the proper physical security of workplace and records.
- Our physical, electronic, and procedural safeguards meet or exceed federal standards regarding the protection of customer information.
- We require independent contractors and outside companies who work with us to adhere to strict privacy standards through their contracts with us.
- We use technological means (such as backup files, virus detection and eradication software, firewall, and other computer software) to protect against unauthorized access or alterations to customer data.
Personal information we collect
First Standard Bank collects and uses various types of information to service your accounts, save you time and money, better respond to your needs, and manage our business and risks.
First Standard Bank collects personal information about you from the following sources:
- Application Information – information that you provide to us on applications and through other means. Examples include your assets, income and debt.
- Identity Information – your name, address, identifying numbers and certain other limited information used to identify you.
- Transactions and Experience Information – information about your transactions and account experiences with us, as well as information about our communications with you. Examples include your account balances, payment history, your inquiries and our responses.
- Consumer Report Information - information form a consumer report. Examples include your creditworthiness, credit history and credit score.
- Information from Outside Sources – information form outside sources regarding your
employment, credit and other relationships with them. Examples include your employment
history, loan balances, credit card balances, property insurance coverage
and other verifications. We also may share all the information we collect about you with nonaffiliated third parties that perform marketing services on our behalf.
Information we share We do not share any nonpublic personal information about you with nonaffiliated third parties except as permitted or required by law, which may include servicing your account and/or processing a transaction. We also want to inform you that, under the federal Fair Credit Reporting Act, we are permitted to share your name, address and information about your transactions with us and about our experiences with you with our affiliate company.
We may disclose all of the information we collect about you, as described under Collecting Information, to certain nonaffiliated
third parties, as permitted by law.
These companies may include credit reporting agencies and companies that
provide services related to your account such as data processing, check
printing service, or sharing in response to lawful subpoenas and legal
proceedings, with our regulators or attorneys, or other legally permitted
purposes.
How we safeguard your information We provide access to nonpublic personal information about you only to those bank employees and those service providers who need to know the information so that they can provide you with the services you requested. Our employees are expected to adhere to the Bank's Code of Ethics requiring them to keep all customer information confidential. Our service providers warrant that they will not disclose your personal information or use it in any manner other than the use for which they obtained your information. In addition, we maintain physical, electronic and procedural safeguards that comply with federal standards to guard your nonpublic personal information.
Personal information on former customers If you close your account(s) with us or if you become an inactive customer; we will adhere to the privacy policies and practices described in this notice.
Visitors to Our Website. Visitors to our website agree, among other things, to comply with terms and conditions of any website policy that we place on our website and that may change from time to time. Visitors to our website remain anonymous, unless they register for a service or otherwise elect to disclose their identity to us. Although we do not collect personally identifying information about persons who simply visit our site, we do collect certain limited information about visitors, such as their IP address (a numeric address assigned automatically to computers when they access the Internet). We also may place "cookies" on a computer to track a visitor's use of our web site. A cookie is a piece of data that is stored on your hard drive. It takes up very little room on your system and helps us to customize our site and make its navigation easier for you. We sometimes use cookies to help estimate the number of visitors to our site and to determine which areas are the most popular. If you don’t register with us for a service (e.g., our Online Banking service), the cookie does not provide us with any personally identifying information about you, such as your name or address.
Maintaining Accurate Information. We have procedures in place that help us to maintain your financial information in an accurate and up-to-date manner. If you believe that your account information is inaccurate or incomplete, however, please contact us promptly so that we can investigate the error.
Services and Advertisements by Third Parties. Third parties may offer services from time to time at our web site. If you provide them with information, their use of that information will be subject to their privacy policy, if any, and will not be subject to this policy. If you accept third party goods or services advertised at our web site, the third party may be able to identify that you have a relationship with us (e.g., if the offer was only made through our site).
Identity Theft
Identity theft is serious and growing problem many people face today. If someone has fraudulently used your identification to establish credit, report the incident as quickly as possible to each of credit reporting agencies and ask that a fraud alert be placed in your file. You may also check to see if any additional credit accounts have been opened without your consent or whether unauthorized charges were billed to your account. Contact these credit bureau agencies listed below to obtain a copy of credit report or to place a fraud alert.
Experian 888-397-3742(Fraud Alert) 888-397-3742(Credit Report)
Equifax 800-525-6285(Fraud Alert) 800-685-1111(Credit Report)
Trans Union 800-680-7289(Fraud Alert) 800-916-8800(Credit Report)
Please note that this contact information is being provided as a service to you. First Standard Bank is not affiliated with any of these credit bureau agencies and services, and cannot guarantee their effectiveness.
Keeping up to date with our Privacy policy
We may make changes to this policy at any time and will inform you of changes, as required by law.
To receive the most up –to –date Privacy Policy, you can visit our Web site at:
Firststandardbank.com/privacy policy or call us at 213-892-9999.
Thank you for banking with First Standard Bank.
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